How to Offer a Shopify Chatbot / Intelligent Virtual Assistant on Your E-Commerce Website

May 13, 2022
by Kevin Ells

AI-Powered Shopify Chatbots App – Do They Exist and What are They?

With the rise of artificial intelligence chatbot technology, businesses can now offer a seamless customer experience by integrating them into their Shopify eCommerce websites. These bots can provide instant answers to customers’ inquiries, giving them a better understanding of the brand and helping to increase sales. These Intelligent Virtual Assistants (IVA) allow customers to interact with businesses without leaving the website. Chatbot platforms like Haptik enable users to ask questions and receive answers right inside the shopping experience.

What Is a Shopify Store?

Shopify is an eCommerce platform that allows users to create online stores. Users can use this platform to sell their products on the internet. With Shopify, users can also accept payments, ship items, market themselves, and engage customers.

Shopify is one of the most popular eCommerce platforms globally, powering millions of online stores. It offers a range of features, including inventory management, product listings, payment processing, shipping options, analytics tools, marketing automation, SEO, social media integration, and more.

The Growth Of Chatbot Platforms and How They Enhance an eCommerce Customers User Experience

Chatbot platforms like Haptik allow businesses to build custom chatbots that offer real-time assistance to customers right into Shopify. These bots can provide information, answer questions, process payments, and perform other tasks. They improve customer service, increase sales conversions, and boost brand awareness. They carry out functions by interacting with users through text messages, emails, and even phone calls through Interactive Virtual Response (IVR) systems, etc. It has become increasingly popular among businesses because it provides instant access to customers without waiting for them to contact sales or support.

AI Conversational E-Commerce Chat

Your chatbot should be friendly and easy to use. Customers want to feel comfortable when using your product or service. You need to provide excellent customer service that quickly solves problems and answers customers’ questions. This will help you build trust and loyalty among your customers.

Using Natural Language Processing (NLP), the Haptik solution interacts with shoppers in a very human-like manner. It answers questions in real-time and relates them directly to the questions asked by the user. It knows how to interpret natural human conversation and extract relevant details from sentence context. Haptik offers one of the top Natural Language Understanding (NLU) AI engines on the market today. Reduce customer sales obstacles, offering better customer engagement and customer interaction.

How to Offer a Shopify Chatbot / Intelligent Virtual Assistant on Your E-Commerce Website

Convert More Shopify Potential Customers With Immediate Support

Most shoppers will abandon carts if their questions aren’t addressed quickly. Customers want answers now, not later, and you can empower them by answering their questions about sizing, product care, returns, lead generation, and more.

Chatbot powered by Haptik’s AI engine provides real-time answers to customer questions, helping them solve problems rapidly and efficiently. It helps retailers improve customer satisfaction, increase sales funnel, hit their sales target, reduce customer support tickets and reduce churn rates.

A chat widget will provide instant responses to common issues like “I want to cancel this order,” “How long does it take to ship this item?”, “Can I return this product?”, ‘What if I don’t receive the product?” etc. This will increase conversion rates by providing fast answers to common problems, which are critical for eCommerce businesses.

Answer the majority of customer support ticket requests intelligently, reduce customer service costs, automate order tracking, product inquiries, and complaints resolution with ease, notify customers of order status updates, and automatically respond to customer emails.

How to Offer a Shopify Chatbot / Intelligent Virtual Assistant on Your E-Commerce Website

When Desired, You Can Elevate To Live Agents Effortlessly

Efficiently handoff conversations to a live chat operator running within an existing agent desk application, like Zendesk. This means that customers always get the best experience – no matter their issue. There’s no change for your live team – except for eliminating mundane tasks and repetitive inquiries.

With Haptik, you can offer live chat support to customers who reach out to you. This means you don’t need to hire any additional staff to handle this task. Instead, you can focus on developing relationships with your existing audience, and this results in saving on support costs. With Haptik’s s AI-powered platform, you can create a powerful virtual assistant that will save you money by automating repetitive tasks, freeing up your staff to focus on higher-value activities.

Trigger and Accomplish More Shopify Purchases, Increase Conversion Rate and Payments

Cart abandonment is when a visitor leaves your website without buying anything. You can use this information to trigger promotional pop-ups with discounts, email reminders, or other offers.

Automate tedious tasks like sending emails or creating invoices by triggering events in your eCommerce platform. For example, if a product is purchased, send an email to notify the buyer they’ve received it. Or, if someone buys many products, trigger an invoice so they don’t forget to pay. They leave before completing a purchase, and send an email with a discount offer if they purchase in the next 24 hours.

Provide Immediate Response

Automated replies can help you answer daily questions and convert prospects into customers. Connect directly to your Knowledge Management System (KMS) and answer FAQs without leaving the shopping experience.

Haptik’s IVA for Shopify lets you build a bot that will respond to customers instantly, providing them with the information they need to complete their orders quickly and easily.

Communicate in Your Customers’ Language

Our chat widget detects user intent across dozens of languages. Yes, it can even talk, allowing voice interaction both speaking and listening.

Augment Your Business Hours and Reduce Your Sales Cycle

These bots run 24/7, providing sales and customer support when all hours of the day, even when your human staff are away. They don’t call in sick and never ask for overtime pay.

Reduce Live Support and Sort Out Customer Queries Automatically

Did you know that adopting AI-based analysis could save business owners as much as 54% of their day? (

You should be able to involve your customers in pre-sales or pre-purchases queries and automatically respond to all the Shopify direct messages of your prospects.

It’s easy to add new skills to your bot and customize it to fit your brand. The bot learns new questions and provides analytics on the questions you cannot answer, so you can prepare new answers to questions you never knew you had.

Haptik’s Intelligent Analytics with actionable insights understands how your users interact with your Intelligent Virtual Assistant and discover actionable insights to improve your crucial ROI metrics & customer experience.

Build and Improve Customer Relationships

Your sales team will love your service because it helps them build relationships with your customers. They know they can rely on you to provide fast responses and excellent service.

Building AI Chatbots For A Shopify Shopping Cart – It Is Easier Than You Think

Get ready to serve the new normal by building an AI-powered virtual assistant for your eCommerce business in three simple steps.

  • Implement – Assemble your virtual assistant using Haptik’s Shopify Smart Skills designed for your most common use cases.
  • Install – Install Haptik’s intelligent virtual assistant on your Shopify eCommerce website in a few clicks.
  • Run – Deploy across your website and start automating customer support queries instantly!

How to Offer a Shopify Chatbot / Intelligent Virtual Assistant on Your E-Commerce Website

Don’t Have Time to Build A Chatbot For Your Stores?

Pre-trained Shopify Smart Skills for your eCommerce brand get you up and running in just a few hours, not weeks or months.

Trained on top eCommerce use cases, we’ve built a suite of conversation flows that are battle-tested to automate and resolve all the everyday use cases for your industry. Each Shopify Smart Skill is embedded with multi-turn dialogs, entity detection, live agent handover triggers, and trained to handle edge cases atop your ideal user journey. Import the skills you need and deploy.

  • Plug & play conversation flows
  • Built by conversation designers & linguists
  • Battle-tested use cases that drive best business outcomes

Install Haptik’s intelligent virtual assistant on your website in a few clicks.

How To Add A Chatbot To A Shopify Site

Deploy across your website and start automating customer support queries instantly!

You can integrate Haptik’s bot onto the Shopify website, which will help you enhance your customer experience.

Using Haptik Platform, you can implement your bot within a few clicks and allow your users to have a better engaging experience.

  1. Set up a Shopify account and register yourself as a partner using Shopify partner.
  2. Select the app type to be Custom App. You’ll find us in the Apps section.
  3. Provide our API keys and click on Generate Link button
  4. Provide the details on your domain name. Open a new tab of your browser for the authentication process.
  5. And then, you’ll be presented with a “Make it Live” option; the Haptik bot will now be deployed on your Shopify page. Be sure to test the IVA first; a dummy HTML page will open up where you can do functional testing of the bot.

Voila! Once you have tested the bot, your users will then be able to communicate with the bot.

For more details on how to deploy a Shopify chatbot, visit here.

Implement Your Shopify Virtual Assistant For The New eCommerce Marketplace

The only way to differentiate from marketplaces & retail giants is through automated support & fulfillment. Reduce your sales cycle time, offer high-speed customer support for everyday use cases such as order tracking, refund, cancellations and drive exceptional customer experiences with greater CSAT & loyalty.

Don’t waste a minute; contact Haptik for a Demonstration; they even off a free trial where you can build your bot and test it on your site at no cost.

About the author: Kevin has worked in Enterprise Content Management and Document Imaging for decades. Since 2014 his focus has been on organizations developing Artificial Intelligence solutions, including voice, text, image, and conversational commerce. He regularly speaks at conferences and events, plus he’s hosted a podcast showcasing technology and stories of how Artificial Intelligence is changing the way businesses operate today and prepare for the future. Kevin currently manages US Marketing Operations for Haptik, which focuses on driving the world’s transition to AI-Powered conversations.

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